Refund policy

Plain and short, because there is one thing to buy: Travelitz Pro, once a year.

The Free plan

Costs nothing, so there is nothing to refund. Put a real trip on it before you pay for anything.

The 30-day free trial

Pro starts with 30 days free. Cancel before it ends and you are not charged at all. One trial per workspace.

The annual plan

Pro is billed a year in advance. Within 14 days of an annual payment, we refund it in full on request. After that the year is not refundable; cancelling stops the next year’s charge and you keep Pro until the year ends.

When we refund in full

If we charged you by mistake, charged you twice, charged you after you cancelled, or the service was unusable for most of a billing period because of a fault on our side, we refund that payment in full. Write to travelitz@grandfieldmedia.com with the invoice number.

How and when

Refunds go back to the original payment method through Razorpay — we cannot send them anywhere else. We approve or reply within 2 working days and the money reaches you within 5 to 7 working days after that, depending on your bank.

What is not refundable

An annual payment past its first 14 days, and any payment on an account suspended for breaking the terms of service.

Ask

travelitz@grandfieldmedia.com, or open a ticket from Help inside the app. Monday to Saturday, 10 am to 6 pm IST.