Delete your account
Two proofs and one button, from inside the app — or write to us and we do it for you.
The quickest way
Sign in at app.travelitz.com (or open the Travelitz app), go to Settings, scroll to Delete your account, type DELETE and your account email to confirm, and submit. It happens immediately, and you are signed out.
If you cannot sign in
Write to travelitz@grandfieldmedia.com from the email address you signed up with, asking us to delete your account. We do it within 30 days and email you when it is done. If you write from another address we will ask you to confirm from the one on the account, so that nobody else can close it.
What is deleted
Everything in your workspace: every trip and every plan on it — flights, hotels, cars, trains, ferries, cruises, restaurants, shows, tours and notes — sharing invitations and public links, the emails you forwarded us and what we read out of them, your notification settings and calendar subscription address, and your sign-in. Any Travelitz Pro subscription is cancelled first, so you are not charged again.
A trip that was shared with you by someone else is not deleted — you are simply removed from it, and it carries on for its owner exactly as before.
What we have to keep, and why
The record of what we billed you: your subscription and payment history, with the workspace name and billing details they were billed to. Those are our own accounting records and Indian tax law requires us to keep them. They hold nothing about your trips. Backups that contain your data roll off within 35 days, after which no copy remains anywhere.
See also our privacy policy.